Story display


ID:

734

Date:

2014-08-28

Headline:

VA ‘Oscar the Grouch’ training angers vets

Reporter's name:

Tricia L. Nadolny

Delay/denial:

No

Lawsuit:

No

Fees:

No

Media outlet:

Philadelphia Inquirer

City:

Philadelphia, PA

Summary:

A training presentation for Veterans Administration (VA) staff suggested that some veterans may have unreasonable expectations, or be intemperate in their interactions with agency personnel. Recently, the agency had been under fire for denying benefits unfairly, being reluctant to diagnose post-traumatic stress disorder (PTSD), and maintaining two sets of books for appointments at many VA clinics to avoid acknowledging how long some veterans would have to wait for care – the last of which cost then-Secretary of the VA General Eric Shinseki his post.

Notes:

A VA spokeswoman said the training may have been an old document; she added that she was not sure if it had been created at the local, or national, level.

Keywords:

veterans, Department of Veterans Affairs, VA, benefits, appointments, post-traumatic stress disorder, PTSD, Eric Shinseki, Robert McDonald

URL:

http://articles.philly.com/2014-08-28/news/53290072_1_va-office-veterans-affairs-philadelphia-va


Agencies:

VA

States:

DC
PA
US

Categories:

health care
veteran


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